Privacy Statement
Who we are
UK Coms provides business communications, networking, Wi-Fi, hosted voice and CCTV services.
Our website is: https://uk-coms.co.uk
If you have any questions about this Privacy Statement or the personal information we hold about you, please contact us:
Email: gordon@uk-coms.co.uk
Telephone: 03333 233889
Information we collect
We may collect personal information when you contact us, submit an enquiry through our website, request information or become a customer.
This may include:
- Your name
- Business or pub name
- Postal address or site location
- Email address
- Telephone number
- Pub company or landlord
- Expected pub takeover date
- Details of the services you require
- Information about existing communications, networking, Wi-Fi, telephone or CCTV equipment
- Photographs or files that you choose to upload
- Information contained in correspondence with us
We may also collect limited technical information necessary for the security and operation of the website, such as IP addresses and information used to detect spam or malicious submissions.
How we use your information
We use personal information to:
- Respond to enquiries
- Discuss and provide quotations for our services
- Arrange surveys, installations, repairs and support
- Maintain customer, site and equipment records
- Provide ongoing technical support
- Communicate with customers about existing or requested services
- Process invoices and maintain business records
- Protect our website and forms against spam, fraud and misuse
- Meet our legal, accounting and regulatory obligations
We will only use personal information where we have a lawful reason to do so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation or pursuing our legitimate business interests.
Website enquiries
Information submitted through our website forms is sent to UK Coms and may also be stored securely within the website administration system.
If you submit a Pub Communications enquiry, we may use the information you provide to assess your requirements and contact you about the services you have requested.
Submitting an enquiry does not automatically make you a customer and does not commit you to purchasing any service.
Photographs and uploaded files
Where a form allows you to upload photographs or other files, these will only be used in connection with your enquiry or the services you have asked us to provide.
Please avoid uploading information that is not relevant to your enquiry.
Who we share information with
We do not sell your personal information.
Where necessary, information may be shared with organisations that help us operate our business or provide services to you, such as:
- Website and hosting providers
- Email service providers
- IT and security service providers
- Equipment suppliers or service providers where necessary to resolve a fault or provide a service
- Professional advisers such as accountants or bookkeepers
- Regulatory or legal authorities where we are required to do so by law
Where third parties process information on our behalf, we expect them to protect it appropriately.
How long we keep your information
We only keep personal information for as long as it is reasonably required.
Enquiries that do not result in a customer relationship will normally be retained for no longer than 24 months, unless there is a legitimate reason to retain them for longer.
Customer, job, service and financial records may be retained for up to six years, or longer where required by law, taxation, accounting, warranty or contractual requirements.
Photographs and files provided as part of an enquiry or job will normally be retained for the same period as the record to which they relate.
Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.
Our website uses security and anti-spam measures to help identify automated, malicious or suspicious submissions.
Cookies
Our website may use cookies that are necessary for the website to operate correctly and securely.
If we introduce non-essential cookies in the future, such as analytics or advertising cookies, we will provide appropriate information and obtain consent where required.
Embedded content and third-party services
Pages on our website may occasionally include content or services provided by another website.
Those third parties may collect information in accordance with their own privacy policies. UK Coms is not responsible for the privacy practices of third-party websites.
Your rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Request transfer of information in certain circumstances
- Withdraw consent where processing is based on consent
Not all rights apply in every circumstance, and we may need to retain certain information where there is a legal or contractual requirement to do so. The ICO confirms that UK data protection law provides rights including access, rectification, erasure, restriction, portability and objection, subject to the circumstances in which each right applies.
To exercise any of these rights, contact:
Complaints
If you have a concern about how UK Coms uses your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. The ICO specifically requires privacy information to explain this right.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes to our website, services or legal requirements.
Last updated: 1 September 2026